BE-EU Express shipping to various locations in Europe, US and Asia

What is our Return Policy?

We want you to be 100% happy with your order and it is our aim to ensure that all products supplied to all customers arrive in perfect condition.

The consumer has the right to notify the Whisky Wallet that he/she renounces the purchase without penalty and without giving any reason within 14 calendar days from the day following the delivery of the goods. (Art. 46, section 2, Distance selling). If you purchased a product for your own personal use as a consumer and you want to use your right to withdraw from the contract, you have to notify our customer service within 7 days from the day following the delivery via email (sales@thewhiskywallet.com) or by telephone (+32 494-57 86 54) to notify and request a return. If our customer service approves this request, they will send you by email the necessary instructions for the return. However, the shipping costs associated with this; both shipping and return costs are in this case at the expense of the customer.

Please take notice that we require, goods with a sales price of +100 Euro or more,to be returned to us by courier (DHL, DPD, Fedex, etc.).
Only products that are in their original and undamaged packaging, together with all accessories, can be taken back.

Products will in no case be taken back:
– If used, soiled, damaged or incomplete items
– Bottles must be in perfectly original packaging with an original seal
– Items whose packaging (or part of it) that have been opened, damaged

Please note all final sale items are not eligible for refund, exchange or store credit.
Sale items, including items purchased with a discount of 15% or more are not eligible for exchange.

Please note that not all of the items for sale at The Whisky Wallet are new and in some cases will have been purchased at auction. Product images on the website are intended for illustrative purposes only and may not be exact representations of the item in stock, particularly for antique and/or discontinued products, which may not be in 100% perfect condition. Please also be aware that batch numbers, vintages and bottling dates may be subject to change. If this happens, we will do our best to inform you before the item is shipped.

What are the customer's responsibilities when returning a product?

It is your responsibility to ensure that the Products remain safe and protected while under your custody.
Kindly treat the Products with care and return them in the condition in which they had been delivered to you.
Please ensure that the Products are packaged appropriately and that postage costs are sufficient.

The Whisky Wallet will not be held liable for any lost returns and we strongly recommend you use a registered postal service and record the tracking details.
In case of a high value product, we encourage you to take additional shipping insurance.

Is it easy to return items?

Any products must be returned to us in good condition and in the original packaging.
To initiate a return please send an email to returns@thewhiskywallet.com and include:

  • Name.
  • Your order number.
  • Reason of return.

 

Alternatively, you can download, print and complete our returns form and include it in your parcel.

Once your return is authorised, you’ll receive step-by-step instructions and our return address of our fulfillment center via email. All refunds will be paid within 14 days of receiving the returned product(s).

Please do note that you are responsible for the cost of returning products to us unless the items being returned were delivered in error or the items were damaged or defective. You are also responsible for insuring all returns as we might claim against you should damages be sustained.

How soon will I get my refund or store credit?

Once your items are inspected by the returns team, you’ll get your store credit or refund notification via email, typically within 3-5 business days.

What items are returnable?

  • Items purchased in the last 14 days.
  • In new condition, with unbroken lid/seal.
  • Item must be undamaged, unopened and in original packaging.

Exchanges & Returns

We are happy to exchange product(s) for whatever reason as long as we are informed of your intention to return the product(s) within seven working days of the goods being delivered and where you accept the cost of returning the item and insurance where appropriate. A full refund will only be given where the goods are received in the same condition as when they were shipped by us.

Please note that if you are exchanging a product that is more than the value of the replacement product, we will refund the difference via your original payment method.

If you are exchanging a product that is less than the value of the replacement product, additional payment will be required.

Upon exchanging a product, you will be liable to pay a new shipping and handling charge. Please retain your original invoice as this may be asked for as proof of purchase. We will bill your credit card for the new merchandise and process your credit for returned merchandise as soon as we receive it.

What happens if your return is rejected by our returns team?

Any items received that are not in original condition, in original packaging, have been openend or with a broken seal will be immediately shipped back to you from our returns warehouse. Shipping costs will need to be covered by the customer.

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